FAQ

On this page we have tried our best to answer the most common questions you ask us. If your specific question is not listed, please feel free to contact us.

Is the measurement equipment not too complicated for people without experience in this area?

In short: no, the Noise Nuisance Recorder is very easy to operate yourself after a short training session (which we offer free of charge). Furthermore, the equipment only records actual nuisance noise, because the complainant has to press the button to start recording.

Is the Analysis and Reporting service also applicable to the situation in my country?

Yes, for every country (and in some cases region), we have adapted our analysis and reporting methodology to adhere to the local rules and regulations concerning neighbour noise nuisance. The NNC report can be used in any neighbour nuisance situation, regardless of the country or region.

Is the deployment of a Noise Nuisance Recorder in compliance with the relevant privacy laws?

Yes, the Noise Nuisance Recorder is fully GDPR (General Data Protection Regulation) compliant as it is specifically designed to protect privacy. It only records objective data such as sound levels (decibels) and audio where no intelligible voices, conversations or other forms of personal data that could identify individuals are captured. This means that the recorder does not process any direct personal information and keeps it outside the scope of consent requirements. By only focusing on sound levels behind the audio that are relevant for resolving complaints, the device protects tenant privacy and enables Housing Associations and Local Authorities to collect the necessary data to effectively verify and address disturbances. GDPR compliance is further strengthened by transparent use, proportionate application and temporary data retention practices, ensuring a balanced and lawful approach.

Now that my organisation has purchased a Noise Nuisance Recorder, why should we not conduct the analysis ourselves?

Housing associations and Local Authorities should consider outsourcing noise analysis to Neighbour Noise Control for several key reasons:

  1. Expertise and Experience: Analysing noise data is complex and requires specialised knowledge. Neighbour Noise Control has years of experience in noise monitoring, using advanced techniques to provide precise, accurate results. Your organisation may lack the necessary technical expertise to interpret the data effectively.
  2. Advanced Equipment: Our state-of-the-art acoustic software and specialised tools are designed to handle detailed noise analysis. Housing associations may not have access to the same high-quality equipment, making it difficult to achieve the same level of accuracy and attention to detail.
  3. Time and Resource Efficiency: Conducting noise analysis in-house requires significant time and resources, from training personnel to managing the equipment. By outsourcing, housing associations can focus on their core tasks, leaving the technical work to dedicated experts, saving both time and resources.
  4. Objective, Unbiased Results: External analysis from a neutral party like Neighbour Noise Control ensures the results are unbiased and credible. This can be particularly important when resolving disputes, as third-party data is more likely to be trusted by all involved parties.
  5. Comprehensive Reporting: Our analysis goes beyond just identifying noise thresholds—we provide detailed reports that highlight patterns, sources, potential next steps, etc. Housing associations and LA’s benefit from this thorough, actionable information, helping them make informed decisions.

In short, outsourcing to Neighbour Noise Control ensures expert, reliable analysis, freeing up time, resources, and providing the trusted data and reporting needed to resolve noise complaints effectively.

Purchasing a Noise Nuisance Recorder seems like a big investment, how do you assess the cost-benefit balance?

Purchasing a Noise Nuisance Recorder can seem like a significant upfront investment, but the cost-benefit analysis is highly favourable when you consider the long-term gains.

  1. Reduction in Legal and Administrative Costs: Traditional noise complaint methods, such as mediation or legal action, are often time-consuming and expensive. By using NNC’s objective noise measurement system, organisations can avoid escalating to legal disputes, saving on legal fees and administrative effort. The detailed, data-backed reports make it easier to settle complaints without expensive procedures.
  2. Time Savings: The solution eliminates the need for extensive documentation and manual noise logs. The automated and precise noise recording system provides actionable results much faster than relying on traditional protocols such as mediating between tenants over extended periods.
  3. Improved Tenant Satisfaction: Quick and objective resolution of noise complaints increases tenant satisfaction and can prevent turnover, reducing vacancy rates and the costs associated with finding new tenants. Retaining tenants is always more cost-effective than frequent changes due to unresolved noise issues.
  4. Avoidance of Escalation: Swift and professional resolution based on objective evidence often prevents neighbourhood conflicts from escalating into bigger, more expensive issues, such as property damage, harassment, or ongoing disputes that could tarnish the reputation of the area or the estate.

In summary, while the initial investment may seem large, Neighbour Noise Control’s system delivers cost-effective, fast and professional solutions that help housing associations and Local Authorities save money and resources in the long run. The balance is heavily in favor of long-term savings and improved tenancy management.